ek333's Privacy Policy

1 Introduction and Scope

ek333 ("we", "our", "platform") places the highest importance on its users' privacy. This Privacy Policy ("Policy") describes what information is collected when you use ek333's website, mobile app or any other digital service, how that information is used, and how it is kept secure.

This policy applies to all ek333 services — including sports betting, casino games, live casino, slots and all other sections. It covers both information you provide when creating an account, making a deposit or withdrawal, and information collected automatically through your browsing activity.

ek333's Terms and Conditions complement this privacy policy and both documents should be read together. By using the ek333 platform, you confirm that you have read this policy and agree to its terms.

2 Types of Information Collected

ek333 collects various types of information from different sources. These are categorised below:

2.1 Personally Identifiable Information

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Residential address

2.2 Financial Information

• bKash, Nagad and Rocket mobile wallet numbers (for deposits and withdrawals)
• Transaction history — deposits, withdrawals, bonus usage
• Account balance and betting activity records

2.3 Technical Information

• IP address and device type (mobile, desktop, tablet)
• Browser type and version
• Operating system
• Click, page view and session duration data

2.4 Communication-Related Information

• Records of live chat and email support conversations
• Content of complaints, feedback and submitted requests

3 Purpose of Data Collection

ek333 uses your information only for specific and legitimate purposes, which are described in detail below:

3.1 Account Management and Service Delivery

Your information is used to complete your registration, ensure secure access to the ek333 Login page, and facilitate betting, gaming and transactions. It is also required to process deposit and withdrawal requests.

3.2 Identity Verification and Fraud Prevention

Identity verification is essential to maintain account security and prevent unauthorised access. ek333 actively works to prevent fraud, money laundering and other illegal activity on its platform.

3.3 Customer Support

Your account information and previous communication history are used to provide support in Bengali and English via 24/7 live chat and email. This allows each issue to be resolved quickly and effectively.

3.4 Bonuses and Promotional Programmes

Your deposit and betting activity data is used to manage the welcome bonus, weekly reload rewards, Friday specials and VIP cashback programme.

3.5 Legal Compliance

Necessary information is retained to comply with applicable laws and regulations, and to respond to legitimate requests from government or judicial authorities.

4 Sharing Information with Third Parties

ek333 does not sell your personal information. However, information may be shared with third parties in specific circumstances:

4.1 Payment Processors

Necessary financial information is shared with the relevant mobile financial service providers to complete deposits and withdrawals via bKash, Nagad and Rocket. These organisations are bound by their own privacy policies.

4.2 Technology and Security Partners

Information may be shared to a limited extent with trusted technology partners to manage the platform's technical infrastructure, maintain cybersecurity and detect fraud. These partners are obliged to use information only for the defined purposes.

4.3 Game Providers

Session information required to run games from various studios — including Pragmatic Play, PG Soft, JILI, Evolution and Spribe — may be shared temporarily with those providers.

4.4 Legal Requirements

Necessary information may be provided to the relevant authorities in response to court orders, lawful investigations or legal obligations. In such cases we always provide only the minimum information required.

5 Cookies and Tracking Technologies

ek333's website and app use cookies and similar tracking technologies. These help improve your browsing experience and keep the platform functioning properly.

5.1 Essential Cookies

These cookies are necessary for the platform's core functions. They are used to keep login sessions active, perform security checks and save your betting slip. Disabling these cookies may cause the platform to not work correctly.

5.2 Functionality Cookies

These cookies are used to remember your preferred language, time zone and display settings, so you get the same setup each time you log in.

5.3 Analytical Cookies

Anonymous analytical data is collected to understand how users interact with the platform and to improve the quality of the service. This information does not directly identify any individual.

You can limit or disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some services to not work correctly.

6 Data Storage and Security

ek333 has implemented industry-standard technical and organisational measures to protect your information. SSL encryption technology is used to keep all data exchanged between you and the platform fully encrypted.

6.1 Data Retention Period

Information collected while your account is active is retained for the duration of that activity. Even after an account is closed, certain information may be retained for a set period for legal compliance, dispute resolution or fraud investigation purposes.

6.2 Security Measures

• SSL/TLS encryption on all data transmissions
• Encrypted storage for sensitive information
• Two-factor authentication (OTP)
• Regular security audits and risk assessments
• Firewall protection against unauthorised access

6.3 Response to a Data Breach

If a security breach occurs that could put your information at risk, ek333 will notify the affected users as quickly as possible and take the necessary remedial action.

7 Your Rights

As an ek333 user, you have certain rights over your own information. You may exercise these rights at any time:

7.1 Right to Access

You have the right to know what information ek333 holds about you. You can contact the support team via live chat or email to request a copy of that information.

7.2 Right to Rectification

You have the right to request correction of any incorrect or incomplete information on your account. The correction will be made as quickly as possible after identity verification.

7.3 Right to Erasure

In certain circumstances you may request deletion of your personal information. Please note that some information may need to be retained for a set period due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to the processing of your information in certain cases, particularly where it is used for marketing purposes.

7.5 Right to Opt Out of Promotional Communications

If you wish to stop receiving promotional messages or newsletters from ek333, submit a request via email or live chat. You cannot opt out of essential service notifications (such as password changes or transaction confirmations), as these are necessary for security.

For more information on responsible gaming and betting, read our Responsible Gaming Guidelines, which also cover self-exclusion and limit-setting.

8 Protection of Minors

ek333 is a 21+ platform. All activities, including casino gaming and sports betting, are for individuals aged 21 or above only. We do not intentionally collect any personal information from minors.

An age verification process is carried out at registration. If a user creates an account with false information and it is later found that they are under 21, that account will be closed immediately and the collected information will be deleted.

If a parent or guardian believes their minor child has opened an account on ek333, please contact the support team immediately. We will investigate the matter promptly and take the necessary action.

9 Changes to This Policy

ek333 may revise or update this privacy policy from time to time. When changes are made, the following steps will be followed:

• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, a notification will be sent to your registered email or mobile number.
• Continuing to use the ek333 platform after a change is made will be taken as your acceptance of the revised policy.

We therefore recommend checking this page regularly. To learn about the full terms of use of ek333's services, please also read our Terms and Conditions page.

10 Contact

For any questions, concerns or requests regarding this privacy policy, please contact us using the following methods:

Alongside privacy matters, you can also visit our FAQ page for general questions — you will find answers there on payments, bonuses and account-related topics.